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  POSITION PURPOSE
  
  
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    A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ management.
    
    
    
    
  
  
  
  
  
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  MINIMUM EDUCATION REQUIRED
  
  
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    High School or GED
    
    
    
    
  
  
  
  
  
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  MINIMUM EXPERIENCE REQUIRED
  
  
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    6 months – 1 year
    
    
    
    
  
  
  
  
  
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  LICENSES / CERTIFICATIONS REQUIRED
  
  
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    Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
    
    
    
    
  
  
  
  
  
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  KNOWLEDGE, SKILLS & ABILITIES REQUIRED
  
  
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    Experience in a health care business or receptionist environment.
    
    
    
    
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    Excellent computer and customer services skills.
    
    
    
    
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    Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
    
    
    
    
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    Familiarity with internet, email and Microsoft office.
    
    
    
    
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    Effective written and verbal communication skills required.
    
    
    
    
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    Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity
    
    
    
    
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    Experience in patient registration, insurance verification and health insurance plans.
    
    
    
    
  
  
  
  
  
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  PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
  
  
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    Schedules, reschedules and cancels patient appointments
    
    
    
    
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    Executes pre-arrival registration by adhering to registration standards
    
    
    
    
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    Accurately identifies and enters patient’s insurance coverage
    
    
    
    
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    Performs check-in/check-out functions for patient appointments
    
    
    
    
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    Collects all applicable copays, patient balances, pre-payments and self-pay payments for services
    
    
    
    
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    Manages and resolves assigned departmental WQs
    
    
    
    
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    Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
    
    
    
    
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    Performs manages care referrals and prior-authorizations functions
    
    
    
    
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    Proficient use of healthcare software utilizing established standards
    
    
    
    
  
  
  
  
  

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