Job Summary:

In collaboration with MAPMG Associate Medical Directors, and Health Plan Delivery System Leadership act as a change agent responsible for the design and oversight of effective Advanced Urgent Care AUC service delivery throughout the Mid- Atlantic region. Operates from a strategic perspective, designing and implementing complete operations accountable for quality of care, quality of patient services, cost-effectiveness, eliminating waste and redundancy, and supervisor/employee involvement and competence in AUC services. Coordinates various administrative activities related to regional AUC services and programs.

Essential Responsibilities:

• Regional Strategic Planning
• Responsible for the strategic direction, management, and performance of all AUC activities through disciplined and principled leadership.
• Plans and executes short, mid and long range strategic plans within the context of regional and organization-wide strategies and objectives.
• Responsible for continuously monitoring and evaluating the performance of the department against internal and external benchmarks to assure cost effective, quality service.
• Act as a business leader for the organization by setting goals and objectives for the department that align with the Regional Operating Plan.
• Participates in regional steering committees, where necessary.
• Incorporates the KP Nursing Vision, Model and Values throughout their organization.
• Collaborative & Consultative Leadership
• Fosters collaborative partnership with MAPMG AUC, Health Plan Leaders and labor partners to provide integrated design, development, implementation, management and evaluation of services affording members, timely access to care, evidence based quality of care and exceptional care experiences in the region across the continuum of care.
• Escalates key issues to Chief Operating Officer, Chief Nursing Executive and MAPMG Associate Medical Director and serves as point of communication between the departments and regional office.
• Models, mentors, and inspires evolved leadership practices.
• Accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Credo, the KP Mission, Regional Operating Plan and departmental initiatives.
• Accountable for consistently demonstrating the knowledge, skills, abilities and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, to the communities we service and to purchasers, contractors and vendors.
• Lend support, leadership and/or sponsorship to cross departmental/facility initiatives to increase organizational efficiency.
• Change Management & Innovation
• Creates and maintains strong department cultures that understand and support the programs mission, objectives, policies and procedures.
• Promotes a team environment and provides work direction and guidance including coaching, professional development, education, orientation and training.
• Utilizes research and best practices to implement and expedite progressive clinical changes and to continuously improve the delivery of patient care and member services.
• Establishes implements and evaluates effectiveness of organizational structure departmental policies and personnel management practices to achieve effective front-line supervision of staff region-wide.
• Quality
• Ensures all regional policies and procedures are implemented and followed in each department.
• Ensures the maintenance of the highest quality standards for the region.
• Works with AUC Chiefs, managers, and clinical staff to develop guidelines and protocols that maintain quality output, minimize risk, meet audit requirements and promote utilization of affordable care. Monitors practices and processes to ensure guidelines and protocols are followed.
• Assesses quality outcomes and develops data systems to guide future decision making and quality improvement efforts.
• Ensures compliance with all Kaiser Policies, accreditation standards and regulatory requirements (Federal, State and local).
• Patient Care
• May perform direct patient care to the extent necessary to maintain clinical expertise, competency and licensing to fulfill job responsibilities and to direct the provisioning of care of the department.

Basic Qualifications: Experience

• Minimum ten (10) years of nursing experience in an Emergency Department setting.
• Minimum seven (7) years of supervisory/leadership experience.
• Minimum five (5) years of leadership experience in an emergency department.

Education

• Masters degree in healthcare administration, nursing, business administration or a related field.

License, Certification, Registration

• This job requires credentials from multiple states. Credentials from the primary work state are required before hire. Additional Credentials from the secondary work state(s) are required post hire.
  
  

• Registered Nurse License (Maryland) within 6 months of hire AND Registered Nurse License (Virginia) within 6 months of hire

OR

• Compact License: Registered Nurse within 6 months of hire

• Registered Nurse License (District of Columbia) within 6 months of hire
  
  

Additional Requirements:

• Effective team building, conflict resolution, persuasive communication and presentation skills required.
• Strong analytical skills and experience analyzing medical expenses, staffing models and utilization and the ability to analyzing complex functions, procedures, and problems to find creative, logical, and effective solutions.
• Ability to effectively coordinate multiple projects and utilize time management skills.
• Ability to build relationships through responsive, respectful communications and positive collaborations across many departments or organizational segments.
• Ability to be a change agent and assist in behavioral transformation of staff (strategy, motivation, vision/mission development, consistency). Must be able to work in a Labor/Management Partnership environment.
• Demonstrates proficiency in the following areas: Service Orientatio