Overview

Oversees and ensures the effective day-to-day operations of the Periop Support Technicians within the Main Operating room and Anestheshia Support areas. Troubleshoots material flow issues and ensures adequate rotation of all supplies while concurrently disposing expired or recalled products. Ensures effective daily terminal cleaning of all Operating Rooms and Anestehsia off-site areas while effectively leading the Perip Support Technicians and offering direct support as needed.

Responsibilities

1. Makes staffing and workload adjustments to meet the needs of our patients and customers.
2. Lead and support all Periop Support Technicians in the day-to-day work and troubleshoot workflows to ensure effencies in all areas of PST work.
3. Partners with the department manager to establish and maintain departmental policies and standard operating procedures to ensure reliable and consistent performance. Monitors compliance and effectiveness on a regular basis.
4. Communicates regularly with the department manager and other supervisors regarding safety concerns, customer and employee complaints, personnel issues, process changes and other relevant issues.
5. Partners with the department manager to develop key operating objectives and work to deploy action plans throughout the department to achieve these objectives.
6. Partners with fellow supervisors to ensure cooperation, consistency, and teamwork.
7. Works with the Recruiting Department to identify and select new hires and completes new employee reviews in a timely way.
8. Manages payroll processing and keep records in accordance with policy.
9. Participates in continuing education programs and benchmarking activities.
10. At the direction of intra-departmental and inter-departmental customers, determines key patient and customer requirements, needs, and expectations.
11. Supports staff engagement with 2-way communications and information flow. Creates an engaged workforce by conducting individual goal setting, providing ‘in-service’ training, and enlisting staff in continuous improvement initiatives.
12. Monitors staff behaviors and processes as they relate to safe work practices and provides the coaching required to maintain a culture of safety.
13. Schedules all safety and regulatory agency training for staff and maintain appropriate records.
14. Provides all assigned personnel with regular performance feedback and ensures that all annual performance evaluations are written and provide clear feedback for performance improvement. Maintains performance management, corrective action and disciplinary records in support of policy.
15. Develops and monitors key performance measures or indicators for tracking operational performance and for monitoring progress on action plans. Formally reports progress and trend information to the department manager on a regular basis. Initiates cost saving opportunities.
16. Designs all work systems and processes to deliver value to patients and customers. In conjunction with the department manager and other shift supervisors, performs capability, demand, and process reviews to drive productivity and reduce non-value-added work.
17. Supervises the flow of materials and supplies entering and leaving the storeroom within assigned areas.
18. Maintains knowledge in all aspects of the electronic inventory systems and support in Periop Support Technican work, providing regular compentency checks and auditing to ensure propper turnover and terminal cleanings are occuring.
19. Works with the Controller to troubleshoot material flow issues and ensures adequate rotation of all supplies while simultaneously dispensing expired or recalled products.
20. Initiates cost savings opportunities for products ordered outside which could be obtained through the Storeroom.
21. Oversees all PST and Periop I&L personnel as assigned.
22. Acquire working knowledge of Cell Saver/Laser within 12 months of hire.
23. Performs other duties as required or assigned.

Qualifications

• Associate’s degree with 3 years of supervisory level experience or the equivalent in education and experience required.
• Excellent verbal/written communication skills and organizational skills required.
• High level of computer proficiency desired.

Required Licensure/Certifications

- Currently Registered with the New Hampshire Board of Registration for Medical Technicians

Don't meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Dartmouth Hitchcock Medical Center and Clinics, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Area of Interest: Service;
• FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week;
• Shift: Evening;
• Job ID: 19783;

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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